Delivery is to kerb-side only and not to inside the property. You must ensure someone can take delivery of the items, that if you have ordered large items you have adequate manpower on-site to move it, and that it will fit through all doorways and passageways to its destination. Palletised delivery couriers allow 15 minutes for the item to be checked. Sign for it as DAMAGED if you see any sign of damage (structural, dents, scratches, etc.) and notify us within 24 hours. Otherwise, by signing for the goods you are accepting the delivery is in perfect condition and the supplier will not be able to uphold any claims made against this delivery at a later date.
Restocking and redelivery costs are high for wall racks and floor standing cabinets due to the nature of the product and transit costs.
Because of the high cost of shipping you will want to make sure you are ordering the correct size and type of rack for your needs as we cannot refund the cost of shipping if you have ordered the wrong rack or changed your mind. There will be a restocking fee if an alternative is not ordered from the same range of racks. You will also need to pay for the cost of shipping the items back to us as well as take on the risk of doing so.
Our largest constructed floorstanding racks* carry an £85 + VAT shipping cost, and medium sized racks carry a £50 + VAT shipping charge.
Our largest wall racks carry a £35 + VAT shipping cost, then smaller wall racks carry costs ranging from £10 to £14 + VAT for shipping.
* NOTE: 47u racks are sent flat-packed and take two half-pallets to ship, carrying a cost of £100 + VAT.
Any questions, please do contact us.